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When you join HACSU, you're joining a community of thousands of workers in your industry. As a HACSU member, you belong to a union that has always campaigned for workers’ rights, fairer communities, and empowering at-risk people — and now, you're a part of our story.

To read about some of the benefits of joining HACSU, click here.

To join, fill out the below form and click submit.

Are you joining because of a current problem at work?
This may be considered a pre-existing issue —please read our non-member policy or contact us for more information on 1300 651 931.

Have a Question?
Membership Fees
Non-Member Policy
Direct Debit Terms & Conditions

HACSU Membership Agreement — New Members Information


Debit User’s name: Health and Community Services Union (HSU Vic No.2 Branch) (“we” or “us”) With ABN: 48 505 905 580

Debit User’s address: 7 Grattan Street Carlton South VIC 3053

User ID: 017325

You have entered or are about to enter into an arrangement under which you make payments to us. You want to make those payments by use of the Direct Debit System. Therefore you authorise and request us to debit your account through the “Bulk Electronic Clearing System (BECS).

This agreement sets out the terms on which we accept and act under a Direct Debit Request (“your Direct Debit Request”) you give us permission to debit amounts from your account under the Direct Debit System. It is additional to the arrangement under which you make payments to us.

Please ensure you keep a copy of this agreement as it sets out certain rights and obligations you have with us by giving us your Direct Debit Request

When are we bound by this agreement?

1. We agree to be bound by this agreement when we receive your Direct Debit Request complete with the particulars we need to draw an amount under it.

What we agree and what we can do:

2) We only draw money out of your account in accordance with the terms of your Direct Debit Request

3) If there is a variation to any of the debit arrangements, we will provide you with not less than 14 days’ notice. These may be:

  • Change the terms of arrangement;
  • Change the terms of your Direct Debit request; or
  • Cancel your Direct Debit Request.

4) We may send you notices either electronically to your email address, or by ordinary post to the address you have given us. Any notice will be deemed received on the third banking day after emailing or posting.

You may ask, giving us not less than 14 days notice before payment date, to advise of:

  • Alteration of the terms of your Direct Debit Request;
  • Deferment of payment to be made under your Direct Debit Request;
  • Stop a drawing under your Direct Debit Request; or
  • Cancellation of your Direct Debit Request; by:

Informing us in writing of the change you require and the reason for the change. Our contact details are: Membership Officer, PO Box 206, Carlton South 3053. Stops and cancellations of your Direct Debit Requests can be directed to us or your own Financial Institution.

5) You may dispute any amount we draw under your Direct Debit Request by notifying us of your dispute by letter and provide us details of the payment you are disputing and reasons for the dispute. We will endeavour to resolve any dispute within 14 days. Disputes may also be directed to your own Financial Institution.

6) We deal with any dispute under clause 5 of this agreement as follows: We will investigate the dispute and if it is found that the amount has been debited in error we will refund you the disputed amount within 14 days.

Where it is found that the disputed amount has been debited correctly and in accordance to the terms of the Direct Debit Agreement, we will notify you of that outcome in writing within 14 days.

7) Membership fees are paid in advance on a cycle of payments occurring fortnightly and yearly.

8) If your financial institution rejects any of our attempts to draw an amount in accordance with your Direct Debit Request, we may charge you for any fees incurred to us by our financial Institution as a result of the reject. We will contact you within the next business day to discuss a reattempt to draw the funds from your bank account in accordance with your Direct Debit Request, or to arrange alternative methods of payment. If your credit card declines the payment, we will reattempt the payment without contacting you in the first instance.

9) We will not disclose to any person any information you give us on your Direct Debit Request, which is not generally available, unless:

  • You dispute any amount we draw under your Direct Debit Request, where we will be required to disclose your information to your Financial Institution in order to investigate the dispute;
  • You consent to that disclosure; or
  • We are required to disclose that information by law.

10) Direct Debit, through BECS is not available on all accounts. You are advised to check your account details against a recent statement from your financial institution (ledger FI) and if uncertain, please check with your financial Institution before completing the Direct Debit Request.

11) If you are uncertain as to when the debit will be processed to your account, then you should enquire directly to your financial institution (ledger FI)

12) It is your responsibility to ensure there are sufficient clear funds available in your relevant account, by the due date to allow for the payment of debit items according to the relevant Direct Debit Request.

13) We state that the Debit User’s policy on the privacy of Customer records and account details, while noting that the Bank may require such information to be provided in the event of a claim or relating to an alleged incorrect or wrongful debit.

14) A member may resign from membership of the Union by Notice in writing addressed and delivered to the Secretary of the member’s Branch. Where the member ceases to be eligible to become a member of the Union, the notice of resignation will take effect on the later of the following dates:

    (i) on the day on which the notice is received; or

    (ii) on the day specified in the notice, which is the day not earlier than the day when the member ceased to be eligible to become a member.

Where the member has not ceased to be eligible to become a member of the Union, the notice of resignation will take effect on the later of the following two dates:

    (i) at the end of two weeks after the notice is received by the Union; or

    (ii) on the day specified in the notice.

Members are liable to pay all dues to the date on which the resignation takes effect. Any reference herein to the Health and Community Services Union also includes a reference to the Health Services Union.


For any queries or any matters relating to these direct debit arrangements members should contact our Membership Officer at PO Box 206, Carlton South VIC 3053, or phone 1300 651 931 (03 9340 4100) or e-mail

Professional Indemnity Insurance

Professional Indemnity Insurance (PII) is a form of liability insurance that protects you at work. It is a necessary insurance for any professional working in the health sector, especially those who work with vulnerable people. PII will provide you with the legal protection and support you will need if there is an issue with your professional practice at work. This may include, medication errors, client deaths, if you are sued by a client and so on. 

Some employers may offer PII, however it is important to recognise that this PII will always act in the employer’s interests before the employee. This means that employees can be used as a ‘scapegoat’ if it will protect the employer. 

HACSUs insurance provider members with the peace of mind that you will always be covered. 

Online learning and CPD

HACSU offer fantastic online training and continuing professional development (CPD) for members. HACSU members receive free registration, and massive discounts on heaps of learning, including a $100 for unlimited access to all modules for 12 months! 

HACSU online learning also offers members a free resource library and e-portfolio. This is a fantastic tool for keeping track of all your CPD and learning. 

Collective Bargaining

Collective bargaining is the process by which employer and employers negotiate an enterprise bargaining agreement (EBA). An EBA is an employment agreement which contains the details of your wages and conditions. 

Unfortunately employers do not simply offer employees pay increase and improved conditions. This is something union members’ campaign for. This is the core business of the union. The more union members from your workplace, the stronger your EBA outcomes will be. 

Individual representation

Getting called into a meeting with the boss can be scary. What are they going to say? Will you be put on the spot? What if they ask you to sign something you’re not sure about? Get representation and support from those who know your rights! 

In important disciplinary meetings and processes, HACSU will provide members with ongoing support and representation to see that members know their rights and any outcomes are fair. 

Speak to someone who can help!

Do you know your rights under the fair work act? Do you understand which industry award covers your work? Perhaps you have a question about something your boss has told you. Get on the phone or email HACSU assist to get help. HACSU assist provide a phone and email based service for members to assist them with questions, concerns, minor workplace disputes and other matters. 

Sector advocacy

HACSU advocates and campaigns for the continued improvement and resources for people with mental illnesses and disabilities. HACSU use political influence and campaigning to lobby on important matters affecting our sectors. HACSU was a major voice behind deinstitutionalisation in the early nineties, and more recently, a quality NDIS. 

Ongoing collective support and campaigning

Collective workplace matters don’t stop at the EBA, get continued support at work from HACSUs field organisers. HACSU field organisers work on the road holding workplace meetings, battling with management and providing members with support and representation on collective and individual level. 

Member Advantage Discount Shopping Portal

Get access to the Member Advantage website where you can buy discounted vouchers for products ranging from glasses, gift cards, holidays, movie tickets and gym memberships.

Save 5% on supermarket gift cards and 10% on David Jones vouchers! 

Discounts include:

  • Save on Pre-purchased  Movie Tickets

  • 15% off Goodlife Health Club  Gym Memberships

  • Discounts on  Pre-purchased Gift Cards  to Endota Spas, David Jones, JBHiFi, The Good Guys and more

  • Entertainment for the whole family including Theme Parks & Attractions

  • Red Balloon & Adrenaline vouchers make great gifts for the person who has everything

  • Discounted dining at restaurants across Victoria with your Ambassador Card

  • Discounted hotel bookings , tours with Intrepid Travel &Airline Lounge Memberships

Click here to go to your Member Advantage Portal now!

Be a part of something bigger

By joining HACSU you are joining a community of professional disability and mental health workers, who are actively working toward improvements in workers conditions and outcomes for the vulnerable people who rely on our services.

Not only are you provided with support and protection, but you will be giving back to the community who rely on the hard working disability and mental health professionals across Victoria! 

Record critical incidents and workplace violence!

Critical incidents and Workplace violence is an everyday occurrence for many members in mental health and disability services. HACSU are the key player actively working with employers and the state government toward practice and policies to reduce workplace violence.

HACSU collate data reported by members to help the broader community better understand the prevalence of violence and critical incidents within our workplaces. 


HACSU members can get access to a free consultation with Slater and Gordon Lawyers. Members also have access to free will kits and other great discounts on legal services.

Get discounts on banking with me!

HACSU members can get access to great benefits from ME bank, exclusive to union members. Some of these offers include discounts on home loans, free atm use with any bank across Victoria and much more! 

Membership costs
All membership fees are TAX DEDUCTIBLE!

HACSU members can get access to great benefits from ME bank, exclusive to union members. Some of these offers include discounts on home loans, free atm use with any bank across Victoria and much more!