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Your new benefits platform is here! 

Last updated 30 May 2022
Your new benefits platform is here with Member Advantage and HACSU!

We are delighted to introduce you to your new home of amazing rewards and benefits. From May 31, your member rewards program has a brand new look, providing you with access to thousands of discounts, benefits and offers on groceries, fuel, health insurance, tech products, whitegoods, sporting goods, motor vehicles and so much more.

Activating your access to the platform is easy — you will receive an invitation to your primary email on file. Click on the link in the invitation email to complete a short registration form and you can start shopping. Please check your junk or spam folder if you have not received your invitation.

If you would like more information about the new platform or the registration process, please review the Frequently Asked Questions below. To help you get started, we have compiled a concise playbook to guide you through your shopping experience — click here to read the guide.

Get rewarded for your membership, everyday. That’s your Member Advantage!

Being union and standing together means that we can not only improve our lives at work, but get great deals to improve our lives outside of work as well.

Start enjoying your benefits now, and don't forget to bookmark the portal link to your favourites! 

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Member Advantage — New platform FAQ

I haven’t received my invitation email, whom do I contact?

If you haven’t received your invitation to register on the communicated date, please check your junk email or spam folder first. Your email provider may have filtered this communication. If you still cannot locate the email, please contact

Why do I need to provide my mobile phone number and address?

It is our aim to provide you with a secure and easy-to-use shopping experience. To make this possible, we use 2 Factor Authentication (2FA) for all major transactions on the platform. 2FA requires that you provide your mobile phone number. Your address information is required to ensure that any products you order are delivered to the correct address. 

What payment methods can I use to pay for purchases?

You can securely store and use your credit and debit cards on the platform for purchases. A surcharge applies to all card payments. You can also use a bank transfer and pay using Wallet Cash in your Digital Wallet. Please note that Wallet Cash may take up to 3 days to be credited to your account. 

Can I buy and use an eGift card instantly?

Yes you can! You can purchase most discounted gift cards on the platform and they will be delivered to your Digital Wallet within a few minutes, allowing you to buy and spend in-store. In some cases, due to supplier limitations, the eGift cards will be delivered via email. 

What about eGift cards that I have previously purchased?

Your previous eGift card purchases are still available to you via email. When you purchased your eGift card, an email containing the eGift information was sent to your nominated email address. You will still be able to use these gift cards. 

Are eGift cards and discounts changing?

We are bringing you a whole new range of gift cards with the Ultimate Card and Swap Card ranges. You can now purchase a single gift card, activate it securely and use it across several different retailers. We have negotiated better discounts on some of your favourite retailers such as Harvey Norman. In other cases, due to changes made by suppliers, the discounts may be lower than previously available or not available

What offers can I access other than eGift cards?

You can access thousands of products and services in our marketplace and eStores. We have curated great offers for you to fit all parts of your lifestyle from Health Insurance to technology products, whitegoods, financial services, car buying services and more. You can purchase many of these conveniently on the platform and easily access information on others available to you. Our customer care team is standing by to ensure your queries are addressed and you have a great shopping experience.