Debit User’s name: Health and Community Services Union (HSU Vic No.2 Branch) (“we” or “us”) With ABN: 48 505 905 580
Debit User’s address: 7 Grattan Street Carlton South VIC 3053
User ID: 017325
You have entered or are about to enter into an arrangement under which you make payments to us. You want to make those payments by use of the Direct Debit System. Therefore you authorise and request us to debit your account through the “Bulk Electronic Clearing System (BECS).
This agreement sets out the terms on which we accept and act under a Direct Debit Request (“your Direct Debit Request”) you give us permission to debit amounts from your account under the Direct Debit System. It is additional to the arrangement under which you make payments to us.
Please ensure you keep a copy of this agreement as it sets out certain rights and obligations you have with us by giving us your Direct Debit Request
When are we bound by this agreement?
1.We agree to be bound by this agreement when we receive your Direct Debit Request complete with the particulars we need to draw an amount underit.
What we agree and what we can do:
2.We only draw money out of your account in accordance with the terms ofyour Direct Debit Request
3.If there is a variation to any of the debit arrangements, we will provide youwith not less than 14 days’ notice. These may be:
•Change the terms of arrangement;
•Change the terms of your Direct Debit request; or
•Cancel your Direct Debit Request.
We may send you notices either electronically to your email address, or by ordinary post to the address you have given us. Any notice will be deemed received on the third banking day after emailing or posting.
4.You may ask, giving us not less than 14 days notice before payment date,to advise of:
•Alteration of the terms of your Direct Debit Request;
•Deferment of payment to be made under your Direct Debit Request;
•Stop a drawing under your Direct Debit Request; or
•Cancellation of your Direct Debit Request by:
Informing us in writing of the change you require and the reason for the change. Our contact details are: Membership Officer, PO Box 206, Carlton South 3053. Stops and cancellations of your Direct Debit Requests can be directed to us or your own Financial Institution.
Refund Policy
5.You may dispute any amount we draw under your Direct Debit Request by notifying us of your dispute by letter and provide us details of the payment you are disputing and reasons for the dispute. We will endeavour to resolve any dispute within 14 days. Disputes may also be directed to your own Financial Institution.
6. We deal with any dispute under clause 6 of this agreement as follows:We will investigate the dispute and if it is found that the amount has been debited in error we will refund you the disputed amount within 14 days.
Where it is found that the disputed amount has been debited correctly and in accordance to the terms of the Direct Debit Agreement, we will notify you of that outcome in writing within 14 days.
7.Membership fees are paid in advance on a set cycle of payments occurringfortnightly, monthly, quarterly and yearly.
**Initial pro rata payment is made in order to align to the nominated cycle of payments and will occur on the next fortnightly payment date.
8. If your financial institution rejects any of our attempts to draw an amount in accordance with your Direct Debit Request, we may charge you for any fees incurred to us by our financial Institution as a result of the reject. We will contact you within the next business day to discuss a reattempt to draw the funds from your bank account in accordance with your Direct Debit Request, or to arrange alternative methods of payment. If your credit card declines the payment, we will reattempt the payment without contacting you in the first instance.
9.We will not disclose to any person any information you give us on yourDirect Debit Request, which is not generally available, unless:
•You dispute any amount we draw under your Direct Debit Request, where we will be required to disclose your information to your Financial Institution in order to investigate the dispute;
•You consent to that disclosure; or
•We are required to disclose that information by law.
10.Direct Debit, through BECS is not available on all accounts. You are advised to check your account details against a recent statement from your financial institution (ledger FI) and if uncertain, please check with your financial Institution before completing the Direct Debit Request.
11.If you are uncertain as to when the debit will be processed to your account,then you should enquire directly to your financial institution (ledger FI)
12. It is your responsibility to ensure there are sufficient clear funds available in your relevant account, by the due date to allow for the payment of debit items according to the relevant Direct Debit Request.
13. We state that the Debit User’s policy on the privacy of Customer records and account details, while noting that the Bank may require such information to be provided in the event of a claim or relating to an alleged incorrect or wrongful debit.
14. A member may resign from the union by notice in writing addressed and delivered to the Secretary of the branch. Following receipt of the notice, there are two ways in which the resignation may take effect;
•When the member ceases to be employed in or in connection with the industries covered by HACSU;
•At the date specified by the member in the notice of resignation; pro-vided that date is later than (1) or (2).
Members are liable to pay all dues to the date on which the resignation takes effect. Any reference herein to the Health and Community Services Union also includes a reference to the Health Services Union.
For any queries or any matters relating to these direct debit arrangements members should contact our Membership Officer at PO Box 206, Carlton South VIC 3053, or phone 1300 651 931/03 9340 4100, fax (03) 9650 8122 or e-mail hacsu@hacsu.asn.au.
